All orders placed for medicines are final and cannot be cancelled once confirmed.

We do not offer any refunds on medicines under any circumstances.

Requests to cancel medicine orders after placing the order will not be accepted.

This policy applies regardless of order value, delivery status, or reason for cancellation.

Appointments and service bookings (doctor consultations, tests, or procedures) are eligible for cancellation and refund only if cancelled at least 24 hours prior to the scheduled appointment date.

Cancellation requests for appointments made less than 24 hours before the scheduled time will not be accepted.

No refunds will be initiated for missed appointments or no-shows.

Refunds for eligible appointment cancellations will be processed through the original mode of payment.

Approved refunds may take 5–7 working days to reflect in the customer’s account, depending on the payment provider.

Any cancellation or refund request must be communicated through our official contact channels.

We reserve the right to decline refund or cancellation requests that do not meet the above conditions.

In case of technical errors or exceptional circumstances, decisions will be made at the sole discretion of the clinic management.

By placing an order or booking an appointment, customers agree to and accept this Refund & Cancellation Policy.