Advance Payments
 

All advance payments made through our website for booking a slot are strictly non-refundable, under any circumstances.
 

Why We Don't Offer Refunds
 

Once your slot is booked and paid for, it is reserved exclusively for you. We stop accepting other appointments for that time slot, which means the slot cannot be reallocated once confirmed. For this reason, we are unable to issue any refunds.
 

Cancellations
 

• You may request to cancel your booked slot at any time by contacting us.

• We will process the cancellation on our end.

• However, cancelling a slot does not make you eligible for a refund.
   

No-Shows
 

If you do not show up for your scheduled slot, it will automatically be treated as cancelled. As with all cancellations, no refund will be issued in this case either.

No Rescheduling or Fee Carry-Forward

• We do not reschedule missed or cancelled slots.

• We do not adjust or carry forward the fee already paid toward a new appointment.

• If you wish to book a new appointment on a different date, you will need to book afresh and pay the applicable fee again — the process is the same as a first-time booking.
   

Can't Make It? Send Someone in Your Place
 

Since your slot is locked exclusively for you, we will never hand it over to someone else without your knowledge or consent. However, if you genuinely cannot make it, you can let us know and send someone else in your place for that same slot — simply inform us in advance (e.g., "I can't make it, please see [name] instead"), and we'll accommodate that.
 

Your Options
 

Once a slot is booked and paid for, you have three options:

1. Visit us for your scheduled appointment,

2. Send someone else in your place for that same slot, or

3. Cancel your slot in advance (no refund applicable, and a fresh booking with full payment will be required for any future appointment).
    

We appreciate your understanding, as this policy helps us maintain fair and efficient scheduling for all our patients.