We are committed to protecting the privacy of our users and complying with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws in India.

This Privacy Policy explains how we collect, process, store, use, and protect personal and medical data shared with us.

We collect personal data such as name, contact details, age, gender, medical information, prescriptions, diagnostic details, and payment-related information for the purpose of providing healthcare services.

Personal data is collected through website forms, appointment bookings, medicine orders, in-clinic visits, calls, and digital communications.

Personal data is processed only with the user’s consent or for lawful purposes permitted under the DPDP Act, including medical care and legal obligations.

By using our services, you consent to the collection and processing of your personal data as described in this policy.

Medical and personal data is used strictly for:

Providing consultations, diagnostics, and treatment

Processing medicine orders and service bookings

Maintaining medical records as required by law

Improving service quality and patient care

We do not sell, rent, or commercially exploit personal data for marketing or advertising purposes.

Personal data may be shared with doctors, laboratories, pharmacies, payment gateways, and service providers only to the extent necessary to deliver services.

All third parties are required to comply with confidentiality and data protection obligations under applicable laws.

Payment transactions are processed through secure, authorized payment gateways.

We do not store sensitive financial information such as credit/debit card numbers, CVV, or banking credentials on our systems.

We implement reasonable security safeguards, including technical and organizational measures, to protect personal data from unauthorized access, misuse, loss, or disclosure.

While we take strong precautions, no digital system can guarantee absolute security, and users acknowledge this risk.

Personal and medical data is retained only for as long as required to fulfill the stated purposes or as mandated by applicable laws and medical regulations.

As a Data Principal under the DPDP Act, users have the right to:

Access their personal data

Request correction or updating of inaccurate data

Request erasure of personal data, subject to legal and medical record retention requirements

Withdraw consent for data processing, where applicable

Requests related to data access, correction, or erasure may be made through our official contact channels and will be addressed within a reasonable timeframe.

This website is not intended for use by children or minors without parental or guardian consent, as defined under applicable law.

Our website may contain links to third-party platforms. We are not responsible for the privacy practices or data handling policies of such external websites.

We reserve the right to modify or update this Privacy Policy to remain compliant with legal or regulatory changes, including amendments to the DPDP Act.

Continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023.

Any disputes shall be subject to the exclusive jurisdiction of the courts where the clinic is located.

For any privacy-related concerns, grievances, or data protection requests, users may contact us via our designated grievance or support channels.